Service Hero Training

Service Hero Training Series - A layer by layer approach to the perfect service call.

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Course curriculum

1. Introduction to Service Hero
1. Waypoint 1 What is a Service Hero
2. Waypoint 1 Workbook - What Is a Service Hero
3. Waypoint 1 Quiz
4. Service Hero Power Point Presentations
1. Waypoint 2 Negative Perceptions of Contractors
2. Waypoint 2 Workbook - Negative Perception of Contractors
3. Waypoint 2 Quiz
1. Waypoint 3 Mindset Overview
2. Waypoint 3 Workbook - Mindset Overview
3. Waypoint 3 Quiz
1. Waypoint 4 Appearance
2. Waypoint 4 Workbook - Appearance
3. Waypoint 4 Quiz
1. Waypoint 5 Client Research
2. Waypoint 5 Workbook - Client Research
3. Waypoint 5 Quiz
1. Waypoint 6 The Approach to The Home
2. Waypoint 6 Workbook - The Approach to the Home
3. Waypoint 6 Quiz
1. Waypoint 7 1st Face to Face
2. Waypoint 7 Workbook & Script - The 1st Face-to-Face Interaction
3. Waypoint 7 Quiz
1. Waypoint 8 Big Entry - Big Question
2. Waypoint 8 Workbook & Script - The Big Entry – Big Question
3. Waypoint 8 Quiz
1. Waypoint 9 Discovery
2. Waypoint 9 Workbook - Discovery
3. Waypoint 9 Quiz
1. Waypoint 10 Transitional Statements - Diagnostics
2. Waypoint 10 Workbook & Script - Transition Statements – Diagnostics
3. Waypoint 10 Quiz
1. Waypoint 11 Options Building
2. Waypoint 11 Workbook - Option Building
3. Waypoint 11 Quiz
1. Waypoint 12 Presenting Options
2. Waypoint 12 Workbook - Presenting Options
3. Waypoint 12 Quiz
1. Waypoint 13 Overcoming Price Objections
2. Waypoint 13 Workbook - Overcoming Objections
3. Waypoint 13 Script - Overcoming Price Objections
4. Waypoint 13 Quiz
1. Waypoint 14 Workbook - Authorization to Proceed - Getting to Work
2. Waypoint 14 Authorization to Proceed - Getting to Work
3. Waypoint 14 Quiz
1. Waypoint 15 Show and Tell - Agreement Sale
2. Waypoint 15 Workbook -Show and Tell – Agreement Sale
3. Waypoint 15 Quiz
1. Waypoint 16 The Review
2. Waypoint 16 Workbook & Script - Asking for the Review
3. Waypoint 16 Quiz
1. Waypoint 17 Final Review
2. Waypoint 17 Workbook - Final Review
1. Service Herp Power Point Presentations
1. Sales Objection Rebuttals

About this course

Free
55 lessons
3 hours of video content

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Introduction to Service Hero

Waypoint 1 What is a Service Hero

Waypoint 2 Negative Perceptions of Contractors

Waypoint 3 Mindset Overview

Waypoint 4 Appearance

Waypoint 5 Client Research

Waypoint 6 The Approach to The Home

Waypoint 7 1st Face to Face

Waypoint 8 Big Entry - Big Question

Waypoint 9 Discovery

Waypoint 10 Transitional Statements - Diagnostics

Waypoint 11 Options Building

Waypoint 12 Presenting Options

Waypoint 13 Overcoming Price Objections

Waypoint 14 Authorization to Proceed - Getting to Work

Waypoint 15 Show and Tell - Agreement Sale

Waypoint 16 The Review

Waypoint 17 Final Review

Service Hero Power Point Presentations

Service Hero Bonus

About this course