Dispatch Hero Training

Come Learn The Art Of Dispatch and Become One of The Heroes That Perform It.

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Course curriculum

1. Introduction and course overview
1. Waypoint 1 - What Is a Dispatch Hero
2. Waypoint 1 Workbook - What Is a Dispatch Hero
3. Waypoint 1 Quiz - What Is a Dispatch Hero
1. Waypoint 2 - Talents and Skills of a Dispatch Hero
2. Waypoint 2 Workbook - Talents and Skills of a Dispatch Hero
3. Waypoint 2 Quiz - Talents and Skills of a Dispatch Hero
1. Waypoint 3 - Dispatch prioritization
2. Waypoint 3 Workbook - Dispatch prioritization
3. Waypoint 3 Quiz - Dispatch prioritization
1. Waypoint 4 - Call Type Matrix and Priorities
2. Waypoint 4 Workbook - Call Type Matrix and Priorities
3. Waypoint 4 Quiz - Call Type Matrix and Priorities
1. Waypoint 5 - Priorities by The Numbers
2. Waypoint 5 Workbook - Priorities by The Numbers
3. Waypoint 5 Quiz - Priorities by The Numbers
1. Waypoint 6 - Right Tech Right Call
2. Waypoint 6 Workbook - Right Tech Right Call
3. Waypoint 6 Quiz - Right Tech Right Call
1. Waypoint 7 - Capacity Planning
2. Waypoint 7 Workbook - Capacity Planning
3. Waypoint 7 Quiz - Capacity Planning
1. Waypoint 8 - Cleaning Up The Mess
2. Waypoint 8 Workbook - Cleaning Up The Mess
3. Waypoint 8 Quiz - Cleaning Up The Mess
1. Waypoint 9 - Communication - It's a 2 Way Street
2. Waypoint 9 Workbook - Communication - It's a 2 Way Street
3. Waypoint 9 Quiz - Communication - It's a 2 Way Street
1. Tools, Scripts, Cheat Sheets

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