Client Success Hero Training

PATH TO A CLIENT SUCCESS HERO

Course Curriculum

1. Introduction
1. Waypoint 1 Video - Importance of Mindset
2. Waypoint 1 Workbook - Importance of Mindset
3. Waypoint 1 Quiz
1. Waypoint 2 Video - The Purpose of A Client Success Hero
2. Waypoint 2 Workbook - The Purpose of A Client Success Hero
3. Waypoint 2 Quiz
1. Waypoint 3 Video - Professional Greeting Structure
2. Waypoint 3 Workbook - Professional Greeting Structure
3. Waypoint 3 Quiz
4. Waypoint 3 Script Professional Greeting Structure
1. Waypoint 4 Video - The Professional Greeting
2. Waypoint 4 Workbook - The Professional Greeting
3. Waypoint 4 Quiz
4. Waypoint 4 Script Professional Greeting
1. Waypoint 5 Video - The Impact of One Missed Call
2. Waypoint 5 Workbook - The Impact of One Missed Call
3. Waypoint 5 Quiz
4. Waypoint 5 Script The Impact of One Missed call
1. Waypoint 6 Video - Transferring Calls Active Listening
2. Waypoint 6 Workbook - Transferring Calls Active Listening
3. Waypoint 6 Quiz
4. Waypoint 6 Script Transferring Calls Using Active Listening
1. Waypoint 7 Video - Managing Caller's Anxiety and Phone Etiquette
2. Waypoint 7 Workbook - Managing Caller's Anxiety and Phone Etiquette
3. Waypoint 7 Quiz
4. Waypoint 7 Script Managing Caller's Anxiety and Perception while Putting them on Hold
1. Waypoint 8 Video - Empathy & Assurance Statements
2. Waypoint 8 Workbook - Empathy & Assurance Statements
3. Waypoint 8 Quiz
4. Waypoint 8 Script Reducing Client Axiety with Empathy & Assurance
1. Waypoint 9 Video - Information Gathering Process
2. Waypoint 9 Workbook - Information Gathering Process
3. Waypoint 9 Quiz
4. Waypoint 9 Script How to Gather Information
1. Waypoint 10 Video - Critical Information Gathering
2. Waypoint 10 Workbook - Critical Information Gathering
3. Waypoint 10 Quiz
4. Waypoint 10 Script Critical Information Gathering
1. Waypoint 11 Video - Situational Information Gathering
2. Waypoint 11 Workbook - Situational Information Gathering
3. Waypoint 11 Quiz
4. Waypoint 11 Script Situation Information Gathering
1. Waypoint 12 Video - Review and Debrief
2. Waypoint 12 Workbook - Review and Debrief
1. Waypoint 13 Video - Appointment Setting for Demand
2. Waypoint 13 Workbook - Appointment Setting for Demand
3. Waypoint 13 Quiz
4. Waypoint 13 Script Appointment Setting for Service
1. Waypoint 14 Video - Anchoring Client Decision
2. Waypoint 14 Workbook - Anchoring Client Decision
3. Waypoint 14 Quiz
4. Waypoint 14 Script Anchoring Client Decision
1. Waypoint 15 Video - Professional Wrap Up Demand
2. Waypoint 15 Workbook - Professional Wrap Up Demand
3. Waypoint 15 Quiz
4. Waypoint 15 Script Professional Wrap-Up
1. Waypoint 16 Video - Replacement Call Approach
2. Waypoint 16 Workbook - Replacement Call Approach
3. Waypoint 16 Quiz
4. Waypoint 16 Script The Replacement Call Approach
1. Waypoint 17 Video - Overcoming Objections - Professional Wrap-Up
2. Waypoint 17 Workbook - Overcoming Objections - Professional Wrap-Up
3. Waypoint 17 Quiz
4. Waypoint 17 Script Overcoming Objections - Professional Wrap-Up
1. Bonus Scripts

About this course

66 lessons
2.5 hours of video content

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PATH TO A CLIENT SUCCESS HERO

Introduction

Waypoint 1 - Importance and Mindset

Waypoint 2 - The Purpose of a Client Success Hero

Waypoint 3 - Professional Greeting Structure

Waypoint 4 - The Professional Greeting

Waypoint 5 - The Impact of One Missed Call

Waypoint 6 - Transfering Calls Active Listening

Waypoint 7 - Managing Caller's Anxiety and Phone Etiquette

Waypoint 8 - Empathy & Assurance Statements

Waypoint 9 - Information Gathering Process

Waypoint 10 - Critical Information Gathering

Waypoint 11 - Situational Information Gathering

Waypoint 12 - Review and Debrief 1-11

Waypoint 13 - Appointment Setting for Demand

Waypoint 14 - Anchoring Client Decision

Waypoint 15 - Professional Wrap Up Demand

Waypoint 16 - Replacement Call Approach

Waypoint 17 - Overcoming Objections

Bonus Scripts

About this course

Discover your potential, starting today